Segurança

Segurança

Keeping your account safe is very important and very easy to do as long as you remember some key tips.

Your account password is stored on our servers in an irreversibly encrypted fashion. This means there is no way for either Elvenar staff or other players to gain access to your password through our system.

However, players could still gain access to your account due to the following:

• You have selected a password that can be easily guessed
• You have been logging into your account from a public computer and you have saved the password on this computer. It is also possible that someone watched you enter the password
• You have become a victim of fraud (sometimes referred to as phishing)

Here are a few tips on how to protect yourself against those things:

• Choose your password carefully. It should not contain your first or last name, or anything easy to guess. A password such as "1234" or "password" is extremely insecure. You should choose something including numbers, capital letters and special characters.
• When you log in on a public computer, make sure you don't select the auto login option. Always select "no" when asked if you want to save your password, and make sure that no one is watching you when you type it in.
• No one from the Elvenar team will ever ask you for your password. If you're ever asked to enter your password, it will only be when logging in to the game, so check the address bar in your browser to make sure you're at the real version of Elvenar.
• You should never use the same password for multiple sites. It is especially important not to use the same password that you use on your email address on any other site. If you lose control over your email, you will lose a lot more. If you ever lose your account password, you can recover it via your email. We will not be able to help you if you lose your email account.

Recuperar a Tua Palavra Passe

Se por um acaso não te consegues lembrar da tua palavra-passe para o Elvenar Portugal, ou simplesmente desejas alterá-la de tempos a tempos, por razões de segurança, poderás fazê-lo da seguinte forma:

1 - Vai https://pt.elvenar.com/

2 - Clica no link "Esqueceste a Palavra-Passe ?.

3 - Insere o endereço de e-mail que usaste para te registar.

4- Ser-te-á enviado um e-mail que te irá permitir escolher uma nova palavra-passe.